Privacy Policy

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1.    Information Bubble & Hunter Collects​

In general, you do not need to provide us with any Personal Information in order to browse our website. We only gather the personal information we need for business purposes in order to provide you with the services you have requested of us where you have agreed to this where you have chosen to use certain parts of the website. If you do not want to share your Personal Information with us in this way, please do not submit it. Regrettably, this may mean that we are not able to provide you with the services you have requested.

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1.1 Information we collect from you

Depending on the type of service or product we are discussing, the following are examples of information we may collect directly from you includes:

• Name

• Email address

• Postal address

• Telephone and/or fax numbers

• Date of birth

• Copies of passport/ driving license's

• Your marital status, employment details, national insurance number, nationality, residential status, bank details and credit history.

• Photographs

• Financial information, for example, a copy of your bank statement or an agreement in principle from your mortgage provider.

• Proof of sufficient funds to support any offer that you wish to make to buy a property.

• Details of your mortgage arrangements, confirmation of how long you have owned the property and details of the source of monies invested in the property when you register to sell.

• Evidence that you have the right to let a property.

• Details relating to your property including photographs, floor plans, energy performance certificate ratings/ home reports, property description and survey results.

• Photographs of your property, an inspection report and inventory, to record the condition of your property at the start or end of a tenancy.

• Your name, gender, previous name, mother’s maiden name, date of birth, contact telephone numbers, current address and previous addresses, details of your health and family history , information about your status and dependents, your nationality, bank account details, savings and investments, existing financial commitments, your credit history, your mortgage requirements and existing protection arrangements.

• Property types and geographic area preferences

• Future communication preferences

• Emergency contact details (Property Management)

We aim to ensure that the information we collect is appropriate for its purpose. Contact for marketing purposes will only be made following receipt of your specific consent or verification that you would like to receive marketing from our teams. Once you have consented to receive continuous communications by ‘opting-in’, if you decide you no longer wish to receive such communication it is simple to ‘opt out’ and withdraw your consent by following the instructions or emailing us confirming your wish to unsubscribe.

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1.2 Information we obtain from third parties  

Where we are required by law, or for business needs, we will obtain information about you from third parties, but only after we have your agreement to do so. For example (but not limited to) the third parties we may need to contact our credit reference agencies, banks, employers, accountants and solicitors in order to obtain references, undertake identity verification and basic criminal record checks, and validate your income level and financial history.

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1.3 Information we obtain from online portals

Where you contact by providing your details through online portals such as Rightmove or Zoopla, we will use the details contact you to provide the services you have requested.

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1.4 Circumstances under which criminal disclosures will be collected

The arrangement of certain types of insurance may involve disclosure by you to us of information relating to historic or current criminal convictions or offences. This is relevant to insurance related activities such as underwriting, claims and fraud management.

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When we process any Criminal Disclosures we do so on the basis that it is in the substantial public interest to be able to provide vital insurance products as permitted by UK data protection-related laws and regulations from time to time. Information on Criminal Disclosures must be capable of being exchanged freely between insurance intermediaries such as us and insurance providers, to enable customers to secure the important insurance protection that they require.

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2. On What Basis Can We Process Your Information?

The legal grounds under data protection legislation for processing your personal data are as follows:

• It is necessary for the performance of a contract to which you are a party, or to take steps prior to entering into a contract with you, for us to provide you with our products and services

• You have given us explicit consent to the processing of your personal data for one or more specific purposes, namely 1) where you have given us consent to receive electronic marketing by us and/or 2) to process your Special Category Personal Data described above. You do not need to provide us with marketing consent in order to receive our services.

• It is necessary for the purposes of our legitimate interests, except where our interests are overridden by the interests, rights or freedoms of affected individuals (such as you). To determine this we shall consider a number of factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you. Our legitimate interests include processing necessary to improve and to promote our services and product and to better understand our customers’ interests and knowledge of the property market and to administer the technical aspects of our service and products.

• Where we need to comply with a legal obligation; or in rare circumstances

• Where we need to protect your interests (or someone else’s interests); and/or

• Where it is needed in the public interest or for official purposes

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3. What Are We Going To Do With Your Information?

We will hold and use personal information about you in the following ways:

• To fulfil our obligations to you when providing you with our property services

• To share your information with others where necessary to fulfil our property services for you or where acting as agent for a third party on your behalf

• To comply with our statutory and regulatory obligations, including verifying your identity, prevention of fraud and money laundering and to assess your credit worthiness

• Communicate with you during the course of providing our services, for example with your enquiries and requests

• Statistical purposes so we can analyse figures to help us manage our business and plan strategically for the future

• To provide you, or to enable third parties to provide you, with information about goods or services we feel may interest you, where you have provided permission for us to do so or, if you are an existing customer only, where we choose to contact you by electronic means (including e-mail or SMS) with information about our own goods and services similar to those which you have already obtained from us or negotiated to obtain from us . For those marketing messages you can unsubscribe at any time

• Track your use of our service including your use of our website (bubbleandhunter.com) or App in order to improve these

• To notify you about changes to our service

• To ensure that content from our site is presented in the most effective manner for you and for your computer

 

4. How Long We Keep Your Data For?

We will retain your personal data for different periods depending on the service you have chosen to use us for, which may be a longer period than that for which we need to hold your data to provide those services, i.e. where we are under regulatory or statutory duties to hold your data for a longer period or need to retain it in the event of a legal claim or complaint.

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4.1 How we protect your information 

We store your personal information on our computer systems and in our paper records.

We have implemented strict security procedures to ensure that personal information is not damaged, destroyed or misused, and to prevent unauthorised access to your information.

The information that we collect is stored in a secure facility with restricted physical access.

We also use a number of security measures to prevent electronic access.

Where - in line with this Privacy Notice - information is shared with third parties, similar security measures are used to protect your information.

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5. Your statutory rights

You have a number of rights concerning the personal information we use. These include the right to:

·       ask us for access to a copy of your personal information we hold about you 

·       ask us to correct your personal information

·       ask us to delete your personal information

You can delete your online account at any time or ask us in writing to delete any data we hold. This will delete any personal information in your account that we have about you, and it will mean any data about how you’ve used the online account will be made anonymous.  

However, deleting your online account will not delete any data you’ve shared with us for reasons that are not connected with your online account. If you wish us to delete your data which is unconnected with your online account, please contact us as described below

·       withdraw your consent to use your personal information

Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time. If you withdraw your consent, your previous consent will remain valid in respect to our use of your data in relation to good or service we are still contracted to provide

If you would prefer not to receive information from Bubble and Hunter Limited or carefully selected third parties you can opt out by contacting your local Estate Agency Branch, by unsubscribing via the “unsubscribe” link within the marketing emails you receive from us or emailing to sales@bubbleandhunter.com

We will act to respond to your request to stop receiving promotional email, phone, text or postal messages from Bubble & Hunter as quickly as is practicable (around 10 working days, as systems take time to replicate). We will keep information for record keeping purposes, to ensure we fulfil your request not to send particular types of messages.

·       ask us to restrict the use of your personal data, including direct marketing

·       object to our use of your personal data

·       object to an automated decision, including profiling (for example, in terms of credit risk)

·       lodge a complaint with the Information Commissioner’s Office, if you object to the way we use your personal information. For more information please go to www.ico.org.uk  

If you wish to make a request for access to a copy of your personal data or wish to exercise any of your other rights, please email sales@bubbleandhunter.com

We will acknowledge your request and let you know what we will need from you to carry out your request. Every effort will be made to respond to or comply with your request as quickly as possible, and we will ensure our systems are updated as soon as is practicable in response to your request.

 

Should we feel the need to verify your identity, identification will be requested within the one month time frame and only limited to what is necessary for confirmation. Once we are satisfied we will then process your request.
 

Should we refuse to comply with a request we will inform you of this within the one month time frame and provide an explanation outlining our justification, our internal complaints procedure and your right to complain to a supervisory authority and to enforce your rights through a judicial remedy.

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6. Our use of cookies

A cookie is a small file placed on your device when you visit a website that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and to store your preferences when using a particular site. It may contain a unique identifier to ensure that you are not shown the same information and/or are only shown information you have stated that you are interested in.

Our security software may use your IP address and browser version to help protect our systems and provide diagnostic information in the case of an issue.

Further information about our use of cookies is provided in our Cookies Policy which is linked at the bottom of the page.

7. Legitimate Interest and Marketing.
7.1 Where we use Legitimate Interests we will record our decision and our method on making this decision. 
7.2 If you are an existing contact or customer we will only contact you by postal and electronic means (e-mail) with information about services or goods which you have previously purchased from us or enquired about. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by post or electronic means only if you have consented to this. You can choose to not receive these types of communication by contacting us.
7.3 We will contact you by email or telephone regarding your Instant Online Valuation to provide you with advice and offer a personal market appraisal of the property 

8.  Applications to work for Bubble and Hunter Limited
If you apply to work for us (directly or indirectly) in any role (including volunteers) we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.

9. Data Retention
Our data retention policy is dictated by the Data Protection Laws and is available for inspection by submitting a written request using the contact details provided in this policy. 

10. Data Deletion
Under Data Protection Laws you have the right to erasure under specific circumstances. A request for your personal data to be deleted will be decided on a case by case basis and must be submitted in writing to the contact details provided in this policy. 

11. Data Correction
We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date. 

12. Data Inspection
12.1 We strive to be as open as we can be in terms of giving people access to their personal data. Individuals can find out if we hold any of their personal data by making a formal request under the Data Protection Laws. Such requests must be in writing to the contact details provided in this policy. If we do hold your personal data we will respond in writing within one calendar month of your request (where that request was submitted in accordance with this policy).
12.2 The information we supply will:
12.2.1  Confirm that your data is being processed; 
12.2.2 Verify the lawfulness and the purpose of the processing;
12.2.3 Confirm the categories of personal data being processed;
12.2.4 Confirm the type of recipient to whom the personal data have been or will be disclosed, and
12.2.5 Let you have a copy of the data in an intelligible form.
12.3    Please note that you may need to provide identification in order to prove who you are to access your data.
12.4    If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
12.5 In the instance that we do not hold information about you we will also confirm this in writing at the earliest opportunity. 

13.  Changes
We keep our privacy policy under regular review and you should check back regularly to ensure you are aware of changes to it. We may display this notice to you from time to time to help ensure you are aware of its contents.

14.  Complaints
You have the right to complain about the processing of your personal data. Please contact us using the details provided above. If you are still unsatisfied you have the right to complain to the Information Commissioners Office.

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